Effective date: September 14^th, 2026

This Privacy Policy describes how we handle personal information that we collect through and in connection with our website at www.asknuala.ie, our applications, and any other website or service that we own or control and that links to this Privacy Policy (collectively, the “Service” or “Services”). This Policy applies to our website visitors, users of our applications, and other individuals who interact with us.

The Smart Bracelet service is provided by Pac Sane Limited, an Irish company trading as PacSana. Their privacy policy is published on their website, www.pacsana.com.

Information covered by this policy

This Privacy  Policy applies to Personal Information.  “Personal Information” is personally identifiable information that can be used to contact you or determine your identity.  When other information is linked to this personally identifiable information, it may also become Personal Information.

Personal Information may include your name, personal email address, phone number, billing information and/or shipping address. 

We want to be clear: unless we or a third party tells you otherwise, we won’t ask a third party to hand over your Personal Information in order for us to provide you with the Service.  This Privacy Policy does not apply to the practices of those third parties with respect to how they themselves collect or use Personal Information in the course of their own business.   

This privacy policy applies only to our online activities and is valid for visitors to our website and apps regarding information shared and/or collected there. This policy does not apply to any information collected offline or via channels other than this website or app.

What information do you collect about me?

If you choose to create an account, we store:

• Contact information such as your first and last name, email and mailing addresses, and phone number.
• Account information such as the username and password that you use to access our Services
• Payment information needed to complete your transactions with us, including name, payment card information, and billing information. This information is processed by our payment service provider(s), which may handle your payment information in accordance with its or their own privacy policy(ies). We do not have access to your full payment card information.
• Your subscription history;
• Communications that we exchange with you;
• Your marketing preferences
• Your support service usage:
  • Companion transport: Journey information, client home address, service history, job completion reports
  • Odd jobs: Support service usage, service provider contact details, service provider rating information, client home address, job completion reports
  • Care advice: Service needs, service provider contact details, service usage history
  • Smart bracelet: Service usage history, client home address, installation details
• Automatic data collection for advertising and personalisation
  • Cookies, which are text files that websites store on a visitor’s device to uniquely identify the visitor’s browser or to store information or settings in the browser for the purpose of helping you navigate between pages efficiently, remembering your preferences, enabling functionality, and helping us understand user activity and patterns.
  • Local storage technologies, like HTML5, that provide cookie-equivalent functionality but can store larger amounts of data, including on your device outside of your browser in connection with specific applications.
  • Web beacons, also known as pixel tags or clear GIFs, which are used to demonstrate that a webpage or email was accessed or opened, or that certain content was viewed or clicked.
  • Third-Party Tracking Pixels, including, without limitation, JavaScript-based tracking code and associated cookies and web beacons placed or operated by our third party partners. Such tracking technologies may collect information from your browser or device at the time of your visit to our Services, including your IP address and other device-level identifiers, and may transmit that information to third-party service providers for purposes such as analytics, advertising, and personalization.
• Should you choose to generate a support request from within the Service, we may generate an attachment containing additional usage information to assist in addressing your support request.

How we use and disclose Anonymous Information

“Anonymous Information” is any information other than Personal Information, including aggregated information that we derive from Personal Information.  We make sure that Anonymous Information does not include any Personal Information.

Ask Nuala may use Anonymous Information:

• To improve the experience when using the Service.
• To deliver the Service;
• To monitor traffic and general usage patterns;
• To advise potential investors so that they may better understand the Ask Nuala user base; and
• To improve Service personalisation;

Why do you collect Personal Information about me?

• To provide the Service to you;
• To provide effective support to you during your use of the Service;
• To secure your account against unauthorised access;
• To analyse your Service usage so we can improve our offering

Will you send me emails?

If you have registered, we may from time to time contact you with information that we deem important to you as a registered user. Additional promotion emails all include an opt-out from any further promotions.

Will you share my Personal Information?

Beyond that, we will only disclose your Personal Information if we have your consent to do so, we are compelled to do so by law, or we do so in connection with the sale or reorganisation of the Service.

How is my data stored?

The data collected pursuant to this Privacy Policy will be securely stored on by Ask Nuala on Google Workspace cloud servers. They are ISO27001 certified.

Can I delete my Personal Information?

Yes.

You can delete your sync account by contacting us at support@asknuala.ie.  

After complying with your request all your data will be deleted and you will no longer be able to sign into your account. Any support requests will be retained for our records.

Can I have a copy of my Personal Information?

Yes.

You can request a copy of the data we have stored about you by contacting us via support@asknuala.ie.

How long will you keep my data for?

All data is retained within our systems only when there is a continued and valid reason to store or process the data.

Will This Privacy Policy Ever Change?

We reserve the right to modify this Privacy Policy at any time.  Where we do so, we will update the date of this Privacy Policy and post it on the Services.  If we make material changes to this Privacy Policy, we will let you know.